The Founder’s Extension Guarantee

Everything you need to know about the founder’s extension satisfaction guarantee, including eligibility requirements and how to claim.

If IWS doesn't deliver the value you expected in your first year, we'll add 6 months to your membership at no charge. Simply contact us within 30 days before your annual renewal date to request the extension.

This guarantee is exclusively available to Founding 100 members who purchase an annual membership plan and meet the eligibility requirements.

Guarantee Eligibility Requirements

This performance guarantee is an exclusive benefit for our Founding 100 members. Here's what you need to qualify:

  • Founding 100 Membership

    You must be one of the first 100 suppliers to join IWS. Once the Founding 100 program closes, this guarantee is no longer available.

  • Profile Completion Requirements

    Day 30: Profile must be at least 50% complete
    Day 60: Profile must be 100% complete with accurate product/service information, certifications, and contact details

  • IWS AI Connect Training

    Day 60: AI Connect must be 100% trained to enable optimal buyer matching

  • Account in Good Standing

    Must comply with all IWS terms and conditions and maintain account in good standing throughout the guarantee period.

  • Timely Request

    Between Day 335-365: You must contact IWS within the 30-day window prior to your annual renewal date to request the satisfaction guarantee extension.

What's Not Covered by the Guarantee

To ensure fairness, the guarantee excludes situations where suppliers don't hold up their end of the partnership:

  • Incomplete Profile or Untrained AI

    Profile must be 50% complete by Day 30 and 100% complete by Day 60. AI Connect must be 100% trained by Day 60. Failure to meet these milestones disqualifies you from the guarantee.

  • Policy Violations

    Accounts that violate IWS terms of service or are not in good standing (spam, false information, payment issues, etc.) are not eligible for guarantee claims.

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Why This Is a Founding 100 Exclusive

The Founding 100 are joining us at the very beginning. You're trusting IWS before we have thousands of suppliers and a proven track record.

That trust deserves recognition. If you're not satisfied after your first year, we'll give you 6 additional months to evaluate the platform at no cost. That's 18 months total to decide if IWS is delivering value.

Unlike traditional directories that take your money and bury you in pay-to-play results, we've built IWS around a simple premise:  we only win when you win. If buyers aren't finding you through RFIs, calls, or website visits, then we haven't done our job.

What happens after a buyer contacts you, whether you close the deal, your pricing is competitive, or your product fits their needs, that's on you. But getting qualified buyers to your door through multiple tracked channels? That's on us. And we guarantee it.

This guarantee is exclusive to the Founding 100. Once these 100 spots are filled, future members won't have access to this extension offer. You're getting founder-level benefits because you joined first.

Frequently Asked Questions

Who is eligible for this guarantee?

This guarantee is exclusively available to Founding 100 members who purchase an annual membership plan. Monthly plans and memberships purchased after the Founding 100 program closes are not eligible.

How do I claim the 6-month extension?

You must contact our support team within the 30-day window before your annual renewal date (Days 335-365 of your membership). We'll review your account to confirm you met the active member requirements, then add 6 months to your membership at no charge. If you miss this window, the guarantee extension is no longer available.

What happens after the 18 months are up?

After your 18 total months (12 initial + 6 extension), your membership will be up for renewal at your locked-in founding member rate. You decide whether to continue based on the results you've seen.

Does the guarantee apply if I upgrade my plan?

No. When you upgrade to a higher plan, you receive a prorated refund for your remaining time on the current tier and pay the full annual price of the new tier. The satisfaction guarantee extension is not available after upgrading, since choosing to invest more in IWS demonstrates satisfaction with the platform's value.

What if I cancel before 12 months?

If you cancel before completing 12 months, you forfeit eligibility for the satisfaction guarantee extension. The guarantee only applies to members who complete the full 12-month period as active members.