IndustrialWebSearch.com Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Welcome to industrialwebsearch.com (“IWS,” “we,” “our,” or “us”). We are committed to respecting and protecting the privacy of our Users (“you” or “your”), including both Buyers who may register for free and Suppliers who pay for membership to manage company profiles and keyword assignments. This Privacy Policy (“Policy”) explains how we collect, use, share, store, and protect your Personal Information when you access or use our website, products, and related services (collectively, the “Services”).
By using our Services, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Services. We encourage you to read this Policy carefully and contact us with any questions.
2. Scope & Compliance
2.1 U.S. and North American Compliance: We are a U.S.-based startup primarily targeting Members in North America. We strive to comply with all applicable U.S. federal and state privacy laws, such as the California Consumer Privacy Act (CCPA), where relevant, and anticipate future compliance with expanding privacy regulations.
2.2 Future Global Compliance: While we currently focus on North America, our long-term goal is to meet or exceed evolving global privacy standards (e.g., GDPR, PIPEDA, etc.) if and when our user base expands internationally.
2.3 ADA Compliance & Accessibility: We are committed to ensuring our Services are accessible to all Users and will incorporate ADA-compliant tools and best practices to facilitate accessibility.
3. Information We Collect
3.1 Personal Information: We may collect the following categories of Personal Information:
- Identification Data: Name, job title, company name, industry, mailing address, phone number, and email address.
- Account Credentials: Login details (e.g., username, password) for registered Buyers or Supplier members.
- Transaction & Payment Information (for Suppliers): Billing addresses, payment method details, and transaction history.
- Professional Profile Data: Company descriptions, product/service listings, keyword selections, and other content Suppliers choose to share.
- Contact and Marketing Preferences: Your communication preferences and interests.
3.2 Usage Data: We may collect information about your use of the Services, including IP addresses, browser type, device identifiers, pages visited, search queries, referral URLs, and timestamps, to improve our Services and enhance user experience.
3.3 Cookies & Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to enhance navigation, personalize your experience, analyze site usage, and assist in our marketing efforts. For more information, see Section 7 below.
3.4 Third-Party Integrations (e.g., HubSpot): We leverage third-party platforms, such as HubSpot, to manage customer relationships, analytics, marketing automation, and user interactions. These platforms may collect and process Personal Information on our behalf, subject to their own privacy policies and compliance measures.
3.5 Call Tracking and Communications
Call Tracking Numbers: To facilitate and monitor communications between buyers and suppliers on our platform, we assign a unique call tracking telephone number to each supplier member's profile. When a buyer calls a supplier using the phone number provided on the IWS website, the call is routed through our system (via a communications service) to the supplier's actual phone line. This tracking number allows us to log and analyze the call activity related to that supplier. By providing supplier members with dedicated tracking numbers, IWS can accurately attribute and record inquiries made through the platform for the supplier's benefit and our internal analytics.
Call Recording and Analytics: Calls made to suppliers via these tracking numbers may be monitored and recorded for quality assurance, customer service, and analytics purposes When you dial a supplier through an IWS-provided number, we collect data about the call, including the caller's number, the time and date of the call, call duration, and audio recordings of the call. We may use this information to verify inquiries, improve our services, and provide analytics to our supplier members (for example, to show that a lead was generated through our platform). Please note that these call recordings may be reviewed by IWS and the supplier, and treated as personal information under this Privacy Policy.
Third-Party Call Tracking Service: We partner with a trusted third-party service, CallRail, to provide the call routing, tracking, and recording functionality on our behalf. This means that when a call is placed through an IWS tracking number, it is processed by our third-party telephony analytics provider. The provider will have access to the call data - including the phone numbers and audio recordings - solely for the purpose of delivering us these call tracking and analytics services. All call information handled by this third-party is protected under appropriate data protection agreements, and the third-party is not permitted to use the data for any purpose other than providing services to IWS. We ensure that any third-party assisting us (such as CallRail) is bound by strict confidentiality and security obligations to safeguard your information.
Consent to Call Monitoring: By using the phone contact feature on IWS (i.e., by calling a supplier via a number listed on our site), you acknowledge and agree that the call may be tracked and recorded. Supplier members similarly agree that inbound inquiries via IWS can be recorded and monitored by IWS. At the start of each call, the caller will hear a brief notification if the call is being recorded.
By continuing with the call after this notice, both parties consent to the recording. If a caller does not wish to be recorded, they will have the opportunity to end the call after hearing the notification. Using the IWS platform's communication features signifies acceptance of these practices by both the buyer and the supplier, and any user of the aforementioned numbers.
Legal Compliance: IWS is committed to handling call recordings in compliance with all applicable laws and regulations. Telephone recording laws vary by jurisdiction - some areas require the consent of one party, while others require all parties to consent to the recording. In line with these laws, we ensure that a proper disclosure is given at the start of the call and that recording only proceeds with the necessary consents.
Our call tracking system is designed to provide notice (such as "This call may be recorded for quality purposes") whenever required. By implementing these measures, IWS complies with federal and state call recording requirements and protects the privacy rights of users. We encourage you to end the call if you do not agree to these terms.
4. How We Use Your Information
4.1 Service Delivery & Account Management: We use your Personal Information to provide and maintain our Services, register accounts, manage Supplier memberships, and allow Buyers to save supplier information.
4.2 Improvement & Personalization: We analyze usage data to understand user behavior, improve website functionality, optimize search capabilities, and personalize content recommendations. We may use AI-driven tools to connect Buyers and Suppliers more effectively.
4.3 Communications & Support: We may send you transactional emails, respond to inquiries, provide customer support, and update you about changes to our Terms or Privacy Policy.
4.4 Marketing & Analytics: We may send marketing communications about new features, promotions, or industry news, subject to your communication preferences. We also use analytics to understand usage trends and measure the effectiveness of our marketing campaigns.
4.5 Compliance & Legal Obligations: We may process your Personal Information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect against fraud, security threats, and other harmful activities.
5. Data Sharing & Disclosure
5.1 No Sale of Personal Information: We do not sell, rent, or trade your Personal Information to third parties.
5.2 Service Providers & Partners: We may share Personal Information with trusted third-party service providers who perform functions on our behalf, such as hosting, data storage, analytics, or payment processing. These providers are bound by contractual obligations to maintain the confidentiality and security of your Personal Information.
5.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of that transaction, subject to the same commitments made in this Policy.
5.4 Legal Requirements & Safety: We may disclose Personal Information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, property, or safety-or that of our Users or the public.
6. Your Choices & Rights
6.1 Access & Update: Registered Users (Buyers and Suppliers) can access and update their profiles at any time by logging into their accounts.
6.2 Deletion Requests: You may request that we delete your Personal Information at any time. Upon verifying your request, we will purge your data from our systems, except where retention is required by law or for legitimate business purposes.
6.3 Opt-Out of Communications: You may opt-out of marketing or promotional emails by following the unsubscribe instructions included in those communications or by contacting us directly.
6.4 Do Not Track: Our Services currently do not respond to Do Not Track signals. However, you can control certain tracking technologies through your browser settings.
7. Cookies & Tracking Technologies
7.1 Use of Cookies: We use first-party and third-party cookies to remember your preferences, analyze site traffic, and improve our Services.
7.2 Web Beacons & Pixels: We may use web beacons, pixels, and other tracking tools to measure the effectiveness of marketing campaigns and gather usage statistics.
7.3 Managing Cookies: You can manage your cookie preferences through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of our Services.
8. Data Security & Storage
8.1 Security Measures: We use industry-standard security measures, including SSL encryption and secure data storage environments. We work with reputable hosting providers and may provide links to their security information for transparency.
8.2 Data Retention: We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy or as required by law. Once data is no longer needed, we take steps to securely delete or anonymize it.
8.3 Data Location & Transfers: Personal Information may be stored and processed in the United States and other jurisdictions. If we transfer data internationally, we will take reasonable steps to ensure that your Personal Information receives an adequate level of protection.
9. No Use by Children
9.1 Intended Audience: Our Services are not directed to children or minors under the age of 16 (or other applicable age of majority). We do not knowingly collect Personal Information from children. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.
10. Third-Party Links
10.1 External Websites: Our Services may contain links to third-party websites or resources not under our control. This Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.
11. Changes to This Privacy Policy
11.1 Periodic Updates: We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top of this Policy indicates when it was last revised.
11.2 Notification of Changes: We will post the updated Policy on this page and, where feasible, notify registered Users via email or through the Services. Your continued use of the Services after any modifications constitutes acceptance of the revised Policy.
12. Contact Us
12.1 Questions & Requests: If you have any questions about this Policy, wish to exercise your rights, or need further assistance, please contact us at:
Email: [email protected]
Address:
Industrial Web Search
1979 Marcus Avenue
Suite 209
Lake Success, NY 11042
